Refund policy
Return & Refund Policy – Roviqa
At Roviqa, we want you to shop with confidence. If you receive a damaged, defective, or incorrect product, you may request a return or replacement within 7 days of delivery.
Return Conditions
- Product must be unused and in its original condition and packaging.
- Proof of purchase/order details may be required.
- Items damaged due to misuse or normal wear may not be eligible.
- Certain products may be non-returnable for hygiene or safety reasons.
Refunds
Once your return is received and inspected, we will notify you about the approval of your refund. Approved refunds will be processed through the applicable payment method.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order details and clear photos/videos of the product.
Return Shipping
Return shipping arrangements may depend on the reason for the return. For damaged or incorrect orders caused by Roviqa, we will assist with the return process.
Contact Us
For return or refund requests, please contact Roviqa Customer Support with your order number and details of the issue.
Roviqa reserves the right to review each return request according to the conditions above.
